Frequently Asked Questions

Orders and delivery

How do I see delivery options?

Available delivery methods and charges are shown during checkout. Contact us before ordering if access, timing or product size may affect delivery.

Can I ask about a product before buying?

Yes. Send the product name or link, along with your question, to our support team.

Televisions and brackets

How do I choose a suitable TV bracket?

Check your TV model, screen size, VESA mounting pattern, weight and wall type. If you are unsure, contact us with those details before ordering.

Do TVs include a warranty?

Warranty information is stated on the relevant product page. The store currently advertises a 12-month warranty on TVs; check the product details and terms before purchase.

Home services

Where is TV mounting available?

Our main service area is Birmingham and the West Midlands. Send your postcode, television size and wall details so we can confirm availability.

What information is needed for a quote?

Please provide your postcode, service required, relevant measurements, wall type where applicable, and photographs of the space if possible.

Returns and support

Where can I read the current policies?

Links to shipping, refunds, privacy and terms are available in the website footer. These policy pages contain the current terms that apply to your order.